Refund policy

Because all of our items are custom and handmade specifically for each order, we are unable to accept returns or exchanges. However, we understand that extenuating circumstances may arise. If you experience an issue with your order, please contact us and we will review the situation on a case-by-case basis.

twothreadsbyedmonds@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at twothreadsbyedmonds@gmail.com.